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Policies

Shipping Information

  • Orders are processed and shipped on business days (Monday-Friday), excluding Holidays.
  • Orders typically ship 1-2 business days following order placement.
  • Arrival dates listed from a shipping carrier are not guaranteed by Burley, and are estimates only.
  • Tracking information will be sent to email provided within 12 hours of shipping.
  • Depending on the package dimensions, we may not be able to ship to PO, APO, or FPO boxes.
  • Free shipping promotions are restricted to the contiguous states (No AK or HI).

 

Merchandise Returns

Customer satisfaction is very important to us. If, for any reason, you are not satisfied with your purchase,
you can return your new, unused product within 30 days and we will refund the purchase price. Just
follow these easy steps:

1. Obtain a return merchandise authorization number (RMA#) by calling us at 800-311-5294 between
8:00am and 5:00pm PST, or email customer service at burley@burley.com

Please Note:
– All returns must be unused and in the original packaging.
– Returns will not be accepted without an RMA#.
– Closeout items and factory second sales are non-refundable.
– Some items are subject to a 15% restocking fee. These items include: D’Lite, Solo, Cub, Encore,
Honey Bee, Bee, Tail Wagon, Nomad, Flatbed, Piccolo, Kazoo, Burley Plus, MyKick and Travoy.

2. Include your original order number (or packing slip) with your return. Clearly mark the RMA# on
the outside of your package.

3. Mail your return package to:
Burley Design, LLC
ATTN: Returns
1500 Westec Drive
Eugene, Oregon 97402

As soon as we receive and process your return, we will notify you via email. Normally, the credit
should show on your credit card account within one week after we receive your returned product,
but could take longer to show up on your billing statement depending on your billing cycle. Credit
will be made via the original payment method. Credit will be given for merchandise only, not
including shipping charges.

Merchandise Exchanges

If you need to exchange your burley.com purchase, please return the original item for a refund and
place a separate order for the new item.

Defective Goods

If you believe you have received a defective item, please contact our customer service department for
assistance: 800-311-5294 or email burley@burley.com

Damaged items

If your order arrives damaged from the shipper, please refuse the delivery. If you discover shipping
damage upon opening your package, please contact our customer service department immediately,
and save all of the packaging material so that a claim can be filed with the shipping company.

Unsolicited Ideas

Hearing directly from our users gives us a unique opportunity to learn about how we can improve our products to make them more closely fit our customer’s needs!  We do appreciate receiving this information.

However, to avoid possible misunderstandings, you need to know that Burley (this includes Burley Design LLC and its employees and agents) does not accept any submissions on a confidential basis. In return for receiving your submission, Burley has the unrestricted right, without any compensation to you, to do any one or more of the following: use, archive, copy, give away and disclose any such submission.  Submissions include, but are not limited to, ideas, proposals, comments or any other materials in any form, including, but not limited to ideas for new or improved products or accessories, marketing campaigns or branding.  If you decide to still make a submission to Burley, we need to be clear that the above terms and the following terms will apply to your submissions – regardless of your stated requests.

Terms of Submission.  Burley is under no obligation to review your submission. Your submission and its contents are not confidential and automatically become the property of Burley Design LLC; which it may use, archive, copy, give away, disclose or otherwise deal with for any purpose without any payment to you.  Thus, for example, if Burley develops your idea, or an idea that you feel is similar to yours, you will not be compensated in any way.

We appreciate your understanding. If you still wish to submit an idea you can email it to IP@burley.com.

Privacy

What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Burley Design. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent
By using our site, you consent to our privacy policy.