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SAFETY RECALL NOTICE

 

At Burley, we take product quality and safety very seriously. Unfortunately, Burley has identified that the Ballz® QR Skewer may fail in use. Burley has received warranty reports that the axle portion of the Ballz QR Skewer has sheared when initially installed and/or during use with the Coho XC® Cargo Trailer. If the Ballz QR Skewer fails while riding, the Coho XC Cargo Trailer could become partially separated from the bicycle leaving only one of two tow arms connected to the bicycle. This could cause instability of the trailer and the towing bicycle and pose a fall hazard for the bicycle rider.

Burley is working with the Consumer Products Safety Commission (“CPSC”) to recall the Ballz QR Skewers shipped between August 2018 and June 2021. The Ballz QR Skewer is used to attach the Coho XC Cargo Trailer to a bicycle. All users should immediately stop using the Ballz QR Skewer. Burley will provide a replacement skewer free of charge.

The skewers affected by this recall include all Ballz QR Skewers that were sold as individual components as well as Ballz QR Skewers that were included in the sale of the Coho XC Trailer (Model No. 935101). ONLY the Burley Ballz QR skewer is affected. Burley Ballz Thru Axles and Nutted Adapters are safe to use with the Coho XC cargo trailer.

Burley will replace the affected Ballz QR Skewer free of charge to its customers. Customers are directed to stop using their Ballz QR Skewers immediately and submit the Replacement Request Form to receive instructions on how to dispose of the skewer and how to receive a replacement skewer.

For any further questions, please contact our customer service representatives for assistance:

1-800-311-5294 (toll-free)
Monday through Friday 8am to 5pm PT
burleycs@burley.com

The safety and wellbeing of our customers is Burley’s highest priority, and we are sorry that one of our products has failed to meet our high standards. We regret any inconvenience that complying with this notice will cause you.

FAQ:

Why is Burley conducting a recall?

  • Burley has received warranty reports that the axle portion of the Ballz QR Skewer has sheared when initially installed and/or during use with the Coho XC Cargo Trailer. If the Ballz QR Skewer fails while riding, the Coho XC Cargo Trailer could become partially separated from the bicycle leaving only one of two tow arms connected to the bicycle. This could cause instability of the trailer and the towing bicycle and pose a fall hazard for the bicycle rider.

How do I know if my Ballz® QR Skewer has been recalled?

  • The skewers affected by this recall include all Ballz QR Skewers that were sold as individual components as well as Ballz QR Skewers that were included in the sale of the Coho XC Trailer (Model No. 935101).
  • ONLY the Burley Ballz QR skewer is affected. Burley Ballz Thru Axles and Nutted Adapters are safe to use with the Coho XC cargo trailer.
  • Affected units were shipped between August 2018 and June 2021.

Is my Coho XC® part of this recall? 

  • Your Coho XC trailer is safe to use.
  • ONLY the Burley Ballz QR Skewer is affected. Burley Ballz Thru Axles and Nutted Adapters are safe to use with the Coho XC cargo trailer.

What should I do if my Ballz® QR Skewer has been recalled?

  • Immediately stop using your Ballz QR Skewer.
  • Complete the Replacement Request Form to receive a free replacement skewer.

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