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Child Trailer Recall

 

Burley Design, in conjunction with the United States Consumer Products Safety Commission and Health Canada, is conducting a voluntary recall of Burley D’Lite, D’Lite ST, Solo, Solo ST, Encore, Cub, and Rental Cub bicycle trailers manufactured between 2009 and 2015.

The tow bar receiver on the trailer may break if the retaining pin is not inserted completely through both the tow bar and the receiver. This can cause the trailer to detach from the bicycle, posing a risk of injury to the child occupant or bicycle rider. 

Affected trailers have a black plastic tow bar receiver with an integrated wheel guard (see photos below). Aluminum tow bar receivers are not affected by this recall.

Consumers should stop using the affected trailers immediately and request a free Safety Strap Repair Kit from Burley. The Safety Strap will serve as a backup connection point between the trailer and tow bar in the event that the tow bar is not attached properly to the receiver using the retaining pin. Installation of the Safety Strap takes about 15 minutes. The kit includes instructions and all required tools and hardware. A Safety Strap installation instructions video is available  hereand downloadable instructions are available here.

Consumers should also check their tow bar receiver for any signs of damage that could have resulted from usage without the retaining pin properly inserted. If you notice any signs of damage, contact Burley to request a free replacement receiver.

 

If you are a consumer

Input your serial number here to check if your trailer is affected. If your serial number is affected, you will be prompted with instructions to request your free Safety Strap Repair Kit. For help finding your serial number, click here.

Consumer Serial Number Input

 

If you are a Burley Dealer

 Fill out this form to receive your Safety Strap Repair Kits.

Dealer Serial Number Input

 

 

 

FAQ

Why is Burley conducting a recall?

  • Trailers with black plastic tow bar receivers can separate from the tow bar, posing crash hazards to the child in the trailer.
  • We have received a small number of reports of bike trailer tow bar receivers breaking during use, in some cases causing the trailer to detach from the bike. Bicycles and trailers can crash for all sorts of reasons, but after extensive testing, it has been determined that the root cause in most cases is incomplete attachment of the tow bar to the receiver on the trailer. If the retaining pin is not inserted through the tow bar and receiver, the tow bar can slide out of the receiver or generate enough torque to break the receiver. This can cause the trailer to detach from the bicycle.
  • In the course of investigating this situation, we learned that a few consumers inserted the retaining pin into the receiver before inserting the tow bar, or they did not fully insert the tow bar into the receiver before inserting the retaining pin. Either way, this creates a situation where the retaining pin does not secure the tow bar. If the user does not recognize this situation and begins to bike with the trailer, the product may function normally in some cases for an extended period of time. To reduce the risk of the trailer detaching during use under this scenario, we are conducting a voluntary recall and issuing a free Safety Strap Repair Kit for all affected trailers. The kit includes a Safety Strap that will serve as a backup connection point between the trailer and the tow bar in the event that the tow bar detaches from the receiver, as well as tools and instructions. The Safety Strap will be mounted to the tow bar and attached to the trailer.
  • Our trailers comply with all applicable safety standards, but Burley chose to conduct a voluntary recall to distribute these Safety Strap Repair Kits because we felt it was the right thing to do, and we are working with the United States Consumer Product Safety Commission to publicize and carry out this program. Our products carry children. Parents all over the world trust us with their most precious cargo, and we are committed to doing everything in our power to keep their children safe. By conducting a voluntary recall and adding a Safety Strap as a backup connection point between the trailer and the tow bar, we can reduce the risk of trailer detachment when the tow bar is not properly attached to the receiver.

How many trailers are recalled?

  • About 34,000 trailers sold in the US and about 820 sold in Canada.

How many broken tow bar receivers have been reported?

  • Bicycles periodically crash or become involved in accidents for reasons having nothing to do with the trailer, tow bar or receiver, and Burley has received a total of 35 reports since 2009 from consumers who requested a replacement receiver through Burley’s Return Merchandise Authorization (RMA) process. Some of these receivers may have broken as a result of crashes having nothing to do with how the tow bar was attached, but some may have resulted from the way the tow bar was attached.
  • These numbers are extremely small in light of the number of the units in the marketplace, representing about 0.1%.

Have there been injuries or deaths reported?

  • Burley has received two reports of broken tow bar receivers that led to the trailer detaching and rolling over, resulting in minor abrasions. No other injuries have been reported.

How do I know if my trailer is recalled?

  • If your trailer has a black plastic tow bar receiver with an integrated wheel guard, the product is recalled.
  • Affected models include D’Lite, D’Lite ST, Solo, Solo ST, Encore, Cub, and Rental Cub trailers manufactured from 2009 – 2015.
  • To confirm if your trailer is recalled, input your serial number hereIf you do not know your serial number, please contact Burley

What should I do if my trailer is recalled?

  • Stop using your trailer immediately. 
  • After you have input your serial number here to confirm that your trailer is recalled, you will be prompted to enter your contact information and mailing address. We will send you a free Safety Strap Repair Kit that includes a Safety Strap and step-by-step installation instructions. You can also call Burley at 800-311-5294 between 8am and 5pm PT, Monday-Friday to request your Repair Kit.
  • If you have ever used your trailer without inserting the retaining pin through the tow bar and receiver, you should check you receiver for any signs of damage. If you believe your receiver may be damaged, please contact Burley to request a free replacement receiver.  Most people will not need a new receiver, but if your receiver is damaged in any way, we will provide a free replacement receiver along with the Safety Strap Repair Kit.
  • Installation of the safety strap takes less than 15 minutes for any individual possessing basic competence with hand tools. Once your Safety Strap has been installed, you may resume normal use of the trailer.
  • If you are reluctant to perform the Safety Strap installation on your own, you can take your trailer and Repair Kit to your local authorized Burley dealer who can perform the service in the store free of charge.

My trailer is recalled, but my retaining pin is inserted correctly through the tow bar and the receiver. Is my trailer at risk to detach?

  • When installed correctly with the retaining pin inserted through the tow bar and receiver, the product functions normally. However, the trailer is still recalled and should have the safety strap installed as an additional safeguard.